Customer Success Manager

Aston Carter

1d•$27 - $41•Remote

About The Position

We are seeking a motivated and dynamic Account Management professional to join our growing partnership team. The successful candidate will work with premiere Employer Consortium members, including leading Fortune 100/500 companies, to support their hiring efforts via our platform. This position focuses on customer retention and facilitating successful hiring within the assigned portfolio of clients.

Requirements

Client Engagement
Account Management
Recruiting
Sourcing
Customer Service
HubSpot
Minimum of 3+ years IT recruiting/search firm experience
Minimum 3+ years working with Fortune 100/500 companies in an account management or recruiting role
MS Office experience
Experience with ATS/CRM systems (HubSpot preferred, but not required)
Strong ability to build rapport with candidates and hiring managers
Track record of executing both entry and mid-level hires
Strong interpersonal, organizational, analytical, decision-making, negotiation, written and verbal communication skills
Proven ability to manage a high volume of requisitions and a portfolio of clients with a sense of urgency
Ability to prioritize workload
Team player with a strong sense of responsibility and accountability
Strong moral compass with the ability to tactfully deliver negative information when necessary
Ability to use independent judgment and make decisions requiring creative, analytical, and problem-solving abilities

Responsibilities

On-board new employers in the assigned portfolio, including conducting live site demos and updating on-boarding guides and documentation as needed.
Act as a consultant to inform clients about the labor landscape and assist them in developing effective sourcing strategies.
Facilitate interviews with members based on client requests.
Manage client expectations regarding hiring timelines and ensure execution within agreed timelines.
Meet with employers and hiring managers to fully understand their roles, qualifying the hiring process, and comprehending knowledge, skills, and ability requirements.
Advise and consult with employers on the recruiting process, feasibility of hires in geographic locations, as well as opportunities and challenges.
Provide data and insights on job postings as requested by employers.
Conduct monthly data and insights meetings with every employer in the assigned portfolio, translating that information into actionable items.
Send targeted outreach to graduates in select geographies and certificate programs via email campaigns.
Connect with internal and external NPO partners for support on hiring efforts, developing and implementing recruitment strategies.
Create documentation like FAQs to better support customers across all portfolios.
Document standard operating procedures to onboard additional customer success managers as the team grows.
Advise members and candidates on career pathing and skill/resume development.
Ensure employer and candidate activities are accurately tracked in the appropriate system.
Assist in various department and company-wide projects, including employer surveys, department audits, diversity projects, job enrichment/education, and department research/metrics.
Ensure recruitment practices follow HR regulatory compliance.