Customer Success Manager (New York, NY/Reno, NV Hybrid, US)

Bombora•New York, NY

4d•$100,000 - $118,000•Hybrid

About The Position

The true B2B data pioneer, Bombora connects the B2B ecosystem in a one-of-a kind Data Cooperative—enabling a holistic view of an account’s research and consumption behavior. From this data, Bombora derives actionable insights that make it possible for brands, agencies, and publishers to identify, understand, and identify their prospects and customers, throughout the buyer and user experience, across the activation platforms of choice. Bombora is continually recognized by analyst firms as a leader in Intent data powering GTM data solutions. Join the Bombora Customer Success team and be at the forefront of driving meaningful impact for our customers! You'll have the opportunity to work with cutting-edge data solutions, build strong relationships and deliver tailored strategies to help customers succeed. Our collaborative and dynamic team culture ensures you'll have the support and resources to grow both personally and professionally. If you're passionate about Customer Success and want to be part of a forward-thinking, results-driven company, Bombora is the place to make a real difference!

Requirements

Minimum 3 years experience in Customer Success or Account Management, ideally with Enterprise Customers.
Excellent Communication Skills: Ability to effectively communicate with customers at all levels, both verbally and in writing, with a focus on clear, empathetic, and solution-oriented dialogue.
Problem-Solving Abilities: Strong analytical and troubleshooting skills to proactively identify issues and provide timely, effective solutions to customer challenges.
Team Collaboration: Ability to work cross-functionally to deliver a cohesive and positive customer experience.

Responsibilities

Build and Maintain Relationships: Cultivate strong, long-lasting relationships with customers, acting as their primary point of contact to ensure success, renewal(s), and growth opportunities.
Monitor Customer Health: Regularly assess customer satisfaction and usage to identify potential issues, proactively address concerns, and help customers discover new ways to achieve their goals and maximize Bombora’s value.
Drive Product Adoption: Help customers maximize the value of Bombora by providing tailored recommendations, training, and ongoing support to ensure they achieve their goals.
Collaborate with Cross-Functional Teams: Work closely with Marketing, Product, and Procurement to ensure seamless communication and alignment in delivering the best customer experience.