Customer Success Manager

CompanyCam•Lincoln, NE

12d

About The Position

Hi, we’re CompanyCam. We’re a simple-to-use photo documentation and productivity app for contractors of all commercial and home services industries. Packed with intuitive functionality, CompanyCam facilitates unparalleled communication and accountability across a contractor’s entire business. We’re committed to providing a consumer-grade, game-changing experience that helps our users build trust within their company and with their customers. But don’t let that corporate description fool you—the people behind our buttoned-up product are laid-back (but hardworking), genuine, and kickass, and you could be one of them! The Role As a Customer Success Manager , you’ll play a critical role in helping customers get long-term value from CompanyCam. You’ll act as a trusted partner to a portfolio of customers, guiding them through adoption, renewal, and growth. Through proactive outreach and meaningful conversations, you’ll help customers solve real problems while ensuring they fully understand how CompanyCam supports their business goals. This role is essential to reducing churn, increasing engagement, and driving expansion across our customer base. You’ll work closely with Sales, Marketing, and Product to ensure our customers feel supported at every stage of their journey. Location: Candidates must permanently and currently reside in Lincoln, Nebraska or the surrounding metro area.

Requirements

Experience in a customer-facing role , ideally within a SaaS environment
Strong written and verbal communication skills with the ability to lead quality customer conversations
Proven ability to work independently while managing a book of business
A high level of empathy and a customer-first mindset balanced with business goals
Strong problem-solving and strategic thinking skills
Ability to identify trends and opportunities through customer usage and feedback
A continuous growth-mindset , with a focus on learning, embracing challenges, and continuously improving.
A knack for creativity and innovation , bringing fresh ideas to the table and solving complex problems.

Nice To Haves

Bachelor’s degree in Business Administration or Communications

Responsibilities

Proactively engage with customers to monitor account health and drive successful adoption
Educate and train customers on CompanyCam features, best practices, and new product updates
Identify at-risk accounts and execute thoughtful retention strategies to reduce churn and downgrades
Manage renewals by guiding customers through contract continuation and addressing concerns
Partner with Account Managers to identify and qualify growth opportunities such as add-ons or expanded usage
Advocate for customer needs internally while aligning with CompanyCam’s business goals
Develop and contribute to training resources that improve customer education and product usage