Customer Success Manager

Alpine IQ (AIQ)•Denver, CO

44d•Remote

About The Position

At Alpine IQ, we help businesses grow smarter through data, automation, and human connection. We’re looking for a Customer Success Manager (CSM) who’s passionate about creating exceptional customer experiences and ensuring our clients achieve real, measurable success with our platform. What You’ll Do As a CSM, you’ll be the trusted advisor and main point of contact for our customers—building relationships, understanding their goals, and helping them maximize the value of Alpine IQ. You’ll partner across departments to ensure each client is supported, trained, and thriving.

Requirements

2+ years of experience in Customer Success, Account Management, or a similar client-facing SaaS role.
Proven success in driving retention, renewals, and customer satisfaction.
Strong communication and relationship-building skills—both strategic and empathetic.
Experience with CRM and customer success tools (e.g., HubSpot, Salesforce, or Gainsight).
An analytical mindset with the ability to interpret data and translate it into actionable insights.
Self-motivated and adaptable to a fast-paced, high-growth environment.

Nice To Haves

SaaS experience or a background in data-driven marketing technology.
Bachelor’s degree in business, marketing, communications, or related field.
A natural curiosity for technology and optimizing customer experiences.

Responsibilities

Own the customer journey from onboarding to renewal, ensuring a smooth and positive experience.
Build strong relationships with assigned accounts and act as their advocate within Alpine IQ.
Deliver proactive support, training, and strategic recommendations to help clients achieve their goals.
Collaborate cross-functionally with Product, Engineering, and Support to resolve issues and enhance product adoption.
Analyze customer data and feedback to identify trends, uncover opportunities, and drive retention and growth.
Monitor renewals and upsells by identifying ways to expand product use and demonstrate value.
Foster customer advocacy through testimonials, case studies, and referrals.