Customer Success Manager

Sweep•New York, NY

1d•Hybrid

About The Position

As a Customer Success Manager, you’ll own relationships with Sweep’s largest and most complex enterprise accounts. You’ll act as both strategic advisor and technical expert, ensuring seamless integration into each customer’s Salesforce ecosystem and long-term business success.

Requirements

5+ years of experience in Customer Success, Strategic Account Management, or Salesforce consulting for enterprise SaaS solutions or SI.
Extensive Salesforce knowledge, including data model, automation, and advanced configuration.
Proven ability to manage multi-stakeholder relationships across business and technical teams.
Experience with complex integrations, security reviews, and compliance processes.
Exceptional communication and executive presentation skills.
Strategic thinker with a consultative mindset and the ability to translate business goals into technical execution.

Nice To Haves

Salesforce Administrator certification (preferred).

Responsibilities

Build trusted partnerships with executive sponsors and RevOps leaders across key accounts.
Lead enterprise onboarding, technical configuration, and strategic enablement plans.
Deeply understand each customer’s Salesforce infrastructure, data flow, and GTM strategy.
Serve as the technical liaison between customer teams and Sweep’s Product, Engineering, and Support teams.
Proactively monitor account health, usage trends, and adoption metrics to drive retention and expansion.
Run quarterly business reviews, identify growth opportunities, and advocate for customer needs internally.
Manage and drive annual customer contract renewals, maintaining long-term customer relationships and retention.
Develop scalable best practices and playbooks for enterprise success and expansion.