Customer Success Manager

Sylvera•New York, NY

5h•Hybrid

About The Position

Sylvera provides trusted ratings, tools and data for carbon credits and CDR. Our mission is to incentivize investment in real climate action. Purchasing carbon credits and CDR through the carbon markets is one of the most established and scalable ways to channel finance to effective climate solutions and work toward societal net zero. Unfortunately, the carbon markets were plagued with mistrust and a lack of effectiveness since they’ve emerged – until Sylvera. To help organizations ensure they're making the most effective investments, Sylvera provides trusted ratings, tools and data for carbon credits and CDR. Our data and software independently and accurately validates the impact of carbon projects that capture, remove, or avoid emission whether they are up and running, or in development. Our data and tools allow users to optimise both the climate and economic performance of projects as well as understand the past and future of the market. With Sylvera, businesses, governments and developers can confidently invest in, benchmark, deliver, and report real climate impact. Our team is made up of leading minds in climate change from science to policy, finance, and carbon markets. We work in partnership with scientific organizations, universities, governments, and think tanks to develop and implement rigorous and holistic project assessment methodologies, leveraging the latest technology. We also partner with actors and institutions across the whole market to make data higher quality, more standard and more accessible. Founded in 2020, Sylvera has 130+ employees globally with offices in London, New York, and Singapore. We’ve raised over $96 million from leading investors like Fidelity, Balderton Capital, Index Ventures, and Insight Partners to date. We’re looking for a mission-driven, senior Customer Success Manager to join our commercial function and fully own meaningful, strategic enterprise relations for North America. We operate in an extremely dynamic environment that requires a high level of mental agility, and eagerness to independently own key commercial relationships. Expect to spend a lot of time engaging directly with customers. This is an individual contributor position that will not have any managerial responsibilities for the time being.

Requirements

Has a minimum of 5 years experience in North America, working with large Enterprises in a commercial role that includes value-based, direct customer engagement.
Either has experience working in carbon markets, or is actively keen to build domain expertise at speed.
Is a self-starter who thrives in constantly evolving environments, ideally with early-stage startup experience.
Has the ability to partner with Senior Director/VP level/Executive stakeholders and coordinate among multiple teams and strategic initiatives within a given customer.
Has a proven track record of expanding existing accounts / winning accounts of Enterprise scale.
Cares deeply about the climate and ecosystems of the earth.
Is open to business travel (up to 10%).

Responsibilities

Ensuring we define, track and deliver client value.
Managing and optimising customer lifecycle, from onboarding through to renewal and expansion.
Acting as a product ambassador, overseeing the adoption of Sylvera’s evolving products and services, and ensuring client feedback is brought back into our business.
Partnering with wider commercial functions to build trusted, long-term ties with key accounts from day 1.
Owning and maintaining exceptional relationships with assigned accounts, champions and economic buyers.