We’re looking for a strategic Customer Success Manager to elevate our client relationships from vendor transactions to genuine partnerships. In this role, you will move customers from "implemented" to "ingrained," ensuring they not only use our platform but derive measurable, game-changing ROI from it. You will combine deep subject matter expertise with commercial savvy. You won’t just answer questions; you will prescribe solutions, manage account health, and own the renewal lifecycle. You will serve as the bridge between the external market and our internal Product and Engineering teams, translating customer insights into the future of our roadmap. This is a role for a builder who loves high-stakes problem solving. You will be empowered to set boundaries, guide customers toward scalable best practices, and drive value that resonates from the front-line user up to the executive suite.