ASD is seeking a strategic and process-driven Customer Success Manager (CSM) to guide, maintain, and pursue profitable growth for our client contracts. In this role, you will act as the bridge between ASD’s internal operations and our clients, ensuring transparency, high-quality service delivery, and consistent engagement. You will be responsible not only for client satisfaction and retention but also for identifying opportunities to expand services and drive revenue. The ideal candidate possesses a balance of "soft skills"—such as empathy and conflict resolution—and operational rigor, utilizing tools like ServiceNow to manage workflows from procurement to invoicing.