Customer Success Manager - Construction Sector

Trimble Inc.•Lake Oswego, OR

1d•Onsite

About The Position

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations. In this role, you will be at the forefront of the digital transformation of construction, owning the growth of existing enterprise accounts and directly influencing how industry leaders adopt Cloud, BIM, and ERP solutions to build more sustainably and efficiently.

Requirements

Minimum of 2 years of experience in a mission-critical, client-facing Software-as-a-Service (SaaS) role, such as Customer Success or Enterprise Software sales.
Proven track record of working with complex, multi-divisional enterprise organizations.
Successfully collaborating with cross-functional teams including Technical Support, Product, and Marketing.
Exceptional verbal and written communication and presentation skills, with a consulting mindset that allows you to establish credibility and motivate others.
Expert at understanding and solving complicated problems with a strong sense of urgency, instilling accountability, and achieving results.
Excel at communicating across disciplines and teams to enhance overall effectiveness while expertly managing diverse internal and external stakeholders.
Experience collaborating with cross-functional teams (including Technical Support, Product, Account Management, and Marketing).

Nice To Haves

2-4 years of customer-facing experience in a SaaS or enterprise software company is highly preferred.
BA/BS degree preferred.

Responsibilities

Find, develop, and close high-impact contracts for software subscriptions and consulting services within an assigned enterprise customer base.
Build strong relationships through proactive, strategic engagement (calls, online or in person meetings, emails).
Take full accountability for the stewardship, relationship health, revenue retention, renewals, and expansion of the assigned book of business.
Proactively identify, track, and mitigate any risks that could lead to client relationship loss.
In collaboration with the Account Manager, identify and support significant expansion opportunities.
Report on key metrics, including recurring revenue retention and expansion results.
Gain access to and partner with senior management and C-suite decision-makers to align Trimble’s technology with their critical business goals.
Manage all aspects of the sales process, from lead qualification to closing, while utilizing advanced sales methodologies.
Research and develop long-range territory plans and monitor sales data via CRM to contribute to future product and service planning.