Customer Success Manager

Applied Systems, Inc.•Dallas, TX

6d•$65,000 - $95,000•Hybrid

About The Position

Transforming the insurance industry is ambitious, we know. That’s why at EZLynx, a division of Applied, we are committed to transforming every facet of agency life by providing the most innovative solutions to improve how independent insurance agents work every day. We are the Real-Time Rating pioneers in our industry, and we are looking for out-of-the-box thinkers and innovative solution seekers to join our team. We’re searching for a Customer Success Manager to join our EZLynx team in Hybrid setting. To keep us headed in the right direction, we’re looking for people who understand winning is a team sport, who value and seek to learn from our team’s diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun.

Requirements

A minimum of 3 years of experience in a Customer Success role, demonstrating expertise in best practices and customer retention
Excellent presentation skills
Ability to organize and prioritize tasks with high attention to detail
Takes an empathetic approach to customer frustrations and needs
Experience working with customer and senior executive stakeholders
A creative problem-solving mindset
A Bachelor’s degree or equivalent work experience

Nice To Haves

Insurance industry experience
Proficiency in Salesforce, Power BI, and Excel
Knowledge of Insurance Agency Networks

Responsibilities

Forge strong, productive relationships with enterprise customers
Develop and implement strategies to achieve maximum adoption of the EZLynx platform
Provide first-class customer service, resulting in high NPS scores
Collaborate with internal teams to resolve customer issues and communicate product requests in a timely manner
Understand, analyze, and solve challenging customer requests with creative solutions
Monitor customer usage metrics, areas for improvement, and new product features
Develop a deep understanding of customer business initiatives and create strategic success plans to help them achieve their goals
Gauge customer engagement and provide feedback to internal teams for product and service improvements
Continuously drive communication and customer advocacy across departments to ensure a consistent customer experience
Occasionally travel for customer events or team meetings.