Customer Success Manager

Regal • New York, NY

13d • $120,000 - $130,000 • Hybrid

About The Position

Regal is seeking a Customer Success Manager to manage and grow our existing platform customers through cross-selling and upselling AI Agents. This role is responsible for driving adoption, retention, and measurable customer outcomes across the post-sale lifecycle. You’ll work closely with customer operators and revenue leaders to ensure Regal delivers clear ROI, while partnering internally to execute expansion opportunities. This is a hands-on, data-driven role for someone who enjoys owning relationships and turning insights into action. You’ll join Regal at a pivotal moment as customers increasingly adopt AI Voice at scale, giving you the opportunity to work on real, revenue-driving use cases while helping define what great customer success looks like in a rapidly growing category.

Requirements

• 2-3 years of experience in client-facing roles such as Customer Success, Account Management
• Must have experience at a consulting firm or a fast-growing B2B tech company
• Experience supporting renewals and contributing to expansion opportunities
• Comfortable using data to assess performance and explain results to customers
• Clear, confident communicator across technical and non-technical stakeholders
• Organized, proactive, and able to manage multiple accounts and priorities
• Excited to work with AI-driven products and learn quickly in a fast-moving environment

Responsibilities

• Own day-to-day customer success for a defined book of business, with a focus on adoption, retention, and renewals
• Track and communicate customer ROI using performance, behavioral, and revenue data
• Lead regular customer check-ins and QBRs, highlighting wins, risks, and next-step recommendations
• Execute account plans aligned to customer goals and Regal best practices
• Identify expansion opportunities through usage trends and evolving customer needs; partner with Sales to close
• Build strong working relationships with key customer stakeholders; escalate when needed
• Partner cross-functionally with Implementation, Support, Product, and Sales to deliver a smooth customer experience
• Surface product feedback and common challenges to help improve Regal’s platform and processes

Benefits

• Medical, Dental, and Vision plans - 80% covered by the company
• Flexible PTO & 11 paid holidays/year
• Subsidized Class Pass membership
• 401k Plan
• Paid parental leave
• Pre-tax commuter benefits
• In-office breakfast and snacks daily
• Happy hours, team outings, & annual off-sites
• Complete laptop workstation & more to come!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees