Customer Success Manager

Flexential•Atlanta, GA

4d•$60,000 - $66,000•Hybrid

About The Position

This fast-paced position will be responsible for managing day-to-day needs for colocation, cloud, and managed service customers. The primary goal of the Customer Success Manager (CSM) is to ensure that our customers derive maximum value and utilization from our products and services such that they renew, expand and become advocates for us in the marketplace. CSMs need to champion Flexential within the customer’s organization and ensure we deliver on the promises and potential of our products and services. CSMs complement the existing Sales and support teams on accounts by providing a proactive, programmatic, and long-term vision of the customer’s journey with consumption, value and retention at the core of that journey.

Requirements

2 years Customer Success Experience
4-5 years Customer Service Experience in a high transactional role
Candidates must have previous experience in supporting high profile, technical accounts, possess a high level of technical product knowledge and can translate customer technical needs to Flexential’s solutions.
Business Review Preparation and Delivery Experience
Salesforce.com Experience
Contract Experience
Ability to sit for extended periods of time
Moderate keyboard usage

Responsibilities

Build and maintain customer relationships in an IT organization post sale
Onboarding of new customers including platform training
Create and execute customer engagement plans
Prepare and host Enterprise Business reviews
Collaborate with the Sales team for the success of the customer and identifying growth opportunities
Responsible for maintaining revenue by executing Net Retention Action plans
Perform other duties as required and assigned