Customer Success Manager

OpusClip

1d•Remote

About The Position

🎨 OpusClip is the world's No.1 AI video agent, built for authenticity on social media. We envision a world where everyone can authentically share their story through video, with no expertise needed. Within just 18 months of our launch, over 10 million creators and businesses have used OpusClip to enhance their social presence. We have raised $50 million in total funding and are fortunate to have some of the most supportive investors, including SoftBank Vision Fund, DCM Ventures, Millennium New Horizons, Fellows Fund, AI Grant, Jason Lemkin (SaaStr), Samsung Next, GTMfund, Alumni Ventures, and many more. Check out our latest coverage by Business Insider featuring our product and funding milestones, and our recognition as one of The Information's 50 Most Promising Startups in 2024. Headquartered in Palo Alto, we are a team of 100 passionate and experienced AI enthusiasts and video experts, driven by our core values: Be a Champion Team Prioritize Ruthlessly Ship fast, Quality Follows Obsess over customers Be a part of this exciting journey with us! As a Customer Success Manager, you will own the outcomes and renewals for OpusClip's B2B customers, which include the biggest names in media and podcasting. You'll be responsible for driving customer adoption, building scalable success processes, and ensuring customers renew and expand their usage of our platform. This is not a passive account management role. We're scaling from 80 to 350+ B2B customers, and we need someone who builds systems, communicates proactively, and takes ownership of renewal outcomes. You'll close renewals up to $20k independently and collaborate with Account Executives and leadership on larger deals. If you thrive in fast-paced environments, love working with creators, and want to be part of one of the fastest growing AI startups in this space, we'd love to hear from you.

Requirements

3-5 years in SaaS customer success, account management, or similar customer-facing role
Experience managing a high-volume book of business (50+ accounts)
Track record of hitting renewal or retention targets
Comfortable with commercial conversations—negotiating and closing renewals
Strong communication skills—proactive, clear, reliable
Experience with CRM and CS tools (HubSpot, Mixpanel, or similar)

Nice To Haves

Background in creator economy, media, or video/content tools
Experience with OpusClip or similar platforms (StreamYard, Riverside, Descript, etc.)
Familiarity with CMS/MAM systems
Video editing experience (Premiere Pro, Final Cut, or similar)
Experience building scaled CS programs (automated sequences, webinars, self-serve)

Responsibilities

Own a portfolio of B2B customers across search, API, and enterprise segments
Monitor customer health using data (usage metrics, engagement, health scores) to identify at-risk accounts early
Conduct structured onboarding, check-ins, and quarterly business reviews
Develop custom success plans for strategic accounts
Surface issues and escalate early with proposed solutions. No surprises.
Own the renewal pipeline for your book of business
Close renewals up to $20k independently
Escalate larger renewals to Account Executives or Head of Enterprise Revenue
Maintain accurate forecasting and pipeline visibility
Drive on-time renewals. No last-minute scrambles
Develop and document repeatable playbooks for onboarding, check-ins, and QBRs
Create automated sequences and self-serve resources for lower-touch accounts
Contribute to one-to-many programs (webinars, office hours, customer newsletters)
Collaborate with data teams to build dashboards that track customer and team success
Establish early warning systems to identify customers going off track
Provide regular reporting on account health, renewal pipeline, and risks
Structure customer feedback and relay it to product teams to inform the roadmap
Share learnings with the team and help onboard future hires
Opportunity to grow into team lead as the Customer Success team expands