Customer Success Manager

Dagster Labs•Minneapolis, MN

26d

About The Position

As a Customer Success Manager (CSM) at Dagster Labs, you will own the post-sale customer experience for a portfolio of high-value accounts, ensuring customers achieve meaningful business outcomes on the platform. This role is part of a high-touch, account-based Customer Success model: You will partner closely with an Account Executive (AE) who owns commercial outcomes (renewals, expansion, business alignment) You will own activation, adoption, value realization, and goal attainment—creating the conditions for successful commercial relationships This is a quota-carrying role, and variable compensation depends on the ability to retain and grow the account value of your assigned portfolio of customers At Dagster, Customer Success is not reactive support—it is a proactive, outcome-driven function grounded in delivering value in every interaction (Knowledge, Empowerment, Gain).

Requirements

4–7 years experience in Customer Success, Account Management, or similar roles in SaaS
Experience managing mid-market and enterprise accounts
Proven ability to: drive adoption and customer outcomes
influence stakeholders across technical and business personas
Strong analytical skills; able to translate usage and outcomes into business value
Excellent communication skills (written + verbal), including executive-level communication
Ability to operate independently and prioritize across competing demands
Strong conceptual understanding of technical products (data, dev tools, or infrastructure preferred)