We’re looking for a Customer Success Manager to assist us with our growing clinical team.
Manage relationships with key stakeholders. You'll make sure that our partner facilities and their patients get the service they deserve by onboarding facilities, coordinating care, and monitoring internal KPIs. You'll ensure a high level of satisfaction and low level of partner churn by serving as a liaison between our partners and the Tembo team, providing clinical teams at partner facilities insight into how their operations can improve, and corresponding with executives at partner facilities regarding the impact of Tembo.
Manage day-to-day clinical operations. You'll be asked to coordinate and execute all non-clinical aspects of patient care, starting with patient registration through appointment note sharing through claim followup.
Develop tools that improve the work of all team members. You'll leverage Google Suite and other tools to directly build tools and materials that will help the team with things like calculating and communicating the impact of Tembo to clients. You'll design and implement workflows to improve the experience of nursing home staff, patients and clinicians.
You have a service first mentality
You strive to make things efficient
You love the challenge of figuring out something new
You’re not afraid to pick up the phone
You've worked in a customer success or similar role for 3 or more years