Customer Success Manager - US Remote (West Coast)

RudderStack•San Francisco, CA

133d•$130,000 - $160,000•Remote

About The Position

We are searching for a passionate and strategic Customer Success Manager to join our growing team. This is an exciting time for the Customer Success organization as we focus on preparing our team to scale with the business in 2025 and beyond. In this role, you'll ensure the success of our largest and most strategic clients. You'll build strong, trusted relationships, become an expert advisor, and drive exceptional value realization for their organizations. You will also have an opportunity to shape the future of Customer Success at RudderStack. Our roles are remote first, and can be based anywhere (#LI-Remote), with a preference for the West Coast or Pacific Time Zone.

Requirements

3-5 years of client-facing implementation and/or consulting experience, with a demonstrated record of successfully managing enterprise accounts.
Experience with Customer Data Platforms (CDPs) and/or marketing automation tools (Braze, Iterable, etc).
Proven track record of building strong relationships with executives and technical stakeholders, with an emphasis on account mapping and expansion expertise.
Comfortable with all phases of the customer lifecycle including onboarding, adoption, and retention strategies.
Excellent communication and presentation skills, with the ability to tailor messaging to different audiences (technical and non-technical).
Experience working in a fast-paced, high-growth environment.

Nice To Haves

Experience in data strategy consulting, marketing strategy/analytics, operations, or business intelligence

Responsibilities

Partner with customers to understand their business requirements, and drive them to realize quick time to value from their investment in RudderStack.
Be responsible for rapidly understanding each customer’s business requirements and driving them to realize quick time-to-value from their investment in RudderStack.
Own the customer lifecycle for a portfolio of assigned accounts, from onboarding and implementation to ongoing success and growth.
Enable customers to become AI first and AI ready through RudderStack’s AI product initiatives.
Develop and deliver engaging customer presentations and training sessions helping the customer to understand ways to leverage RudderStack and additional impact of their customer data.
Conduct monthly or quarterly account and product and business reviews, with a focus on driving toward the next best use case
Proactively identify opportunities for increased product adoption and drive account expansion.
Track key customer health metrics and proactively address challenges to ensure customer satisfaction and retention.
Help the customer evangelize RudderStack by translating technical use cases into a summary of delivered business value.