Customer Success Manager

Broccoli AI

9d

About The Position

Broccoli is building the AI operating system for the $500B home services market. We deploy intelligent AI agents at the front lines of HVAC, roofing, and other trades businesses to answer calls, engage customers, book jobs, and ensure every lead is captured. Broccoli AI has scaled rapidly with hundreds of customers relying on our Voice AI to run mission-critical operations. Backed by a Series A from top VC firms, we’re entering our next phase of growth: scaling across larger, more complex customers while maintaining best-in-class retention and expansion. As a Customer Success Manager, you’ll own the post-sale experience for some of our most important customers, including PE-backed platforms and multi-location operators in the home services industry. You’ll be responsible for onboarding, adoption, value realization, and long-term growth—turning successful pilots into standardized, portfolio-wide deployments.

Requirements

• 3–6+ years of experience in Customer Success, Account Management, or Implementation at a SaaS company
• Proven ability to manage complex, high-touch customers and drive long-term value
• Comfortable working with operational and executive stakeholders across growing organizations
• Data-driven and outcomes-focused—you tie product usage to business impact
• Strong communicator who can explain technical concepts in clear, practical terms
• Thrives in fast-moving environments with real ownership and accountability

Responsibilities

• Own the end-to-end success of a portfolio of mid-market and enterprise customers
• Lead onboarding and implementation for multi-location operators, ensuring fast time-to-value
• Drive adoption and measurable ROI by helping customers operationalize Voice AI across their businesses
• Partner with Sales and leadership to support expansions from pilot programs to full portfolio rollouts
• Build trusted relationships with operators, call center leaders, and executive stakeholders
• Proactively identify risk and opportunity using usage data, performance metrics, and customer feedback
• Act as the voice of the customer, translating insights into product improvements and roadmap priorities

Benefits

• Proven Scale: $7M ARR today, $10M ARR run-rate, and rapidly expanding
• World-Class Backing: $27M raised and a Series A led by Khosla Ventures
• Real Customers, Real Impact: Our Voice AI runs the front lines of home services businesses every day
• Customer-Obsessed Culture: Empathy and outcomes drive everything we build and ship
• Growing Team
• Career Growth: Join at a moment where strong CSMs grow quickly alongside the company

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed