Customer Success Manager

DoorDash USA•Los Angeles, NY

16d•Hybrid

About The Position

About the Team The Customer Success team on DoorDash’s In Store org supports and powers the SevenRooms product, helping hospitality operators unlock the full value of the platform. We are a global, collaborative group of relationship builders, problem solvers, and product experts who help drive successful adoption and long-term growth. Our team helps customers build stronger relationships with their guests and run more effective In-Store operations. About the Role As a Customer Success Manager , you will play a critical role in driving long-term customer success by owning relationships throughout the full customer lifecycle – from onboarding and adoption to continuous optimization that drives long-term retention. You’ll manage a portfolio of customers, serve as a trusted advisor to key stakeholders, and help hospitality operators realize measurable value from the SevenRooms platform. This role is ideal for someone who enjoys leading complex customer relationships, balancing strategic planning with execution, and using data to guide decision-making. You’ll be responsible for driving retention, identifying growth opportunities, and ensuring customers have a world-class experience. You’ll report to a Customer Success Lead and work cross-functionally with Sales, Account Development, Product, and other teams across DoorDash to ensure a seamless customer journey. You’ll join a team that values ownership, collaboration, and continuous learning, with the tools and support needed to grow your career. We expect this role to be flexible, with some time in office and some time remote. You will need the ability to travel as needed for in-person collaboration through training, offsites, team-building events, and other business-related necessities.

Requirements

3+ years of experience in Customer Success, Account Management, or a related customer-facing role
Strong written and verbal communication skills, with the ability to engage and influence stakeholders at all levels, including executive audiences
Experience managing multiple priorities or projects simultaneously while maintaining strong attention to detail
A customer-first mindset with a passion for helping businesses succeed through thoughtful problem-solving
Comfort working in collaborative, cross-functional environments while staying focused on customer outcomes

Responsibilities

Manage your book of business ensuring strong customer health and adoption.
Achieve gross-and-net retention revenue targets while identifying upsell opportunities to pass to our account development teams.
Develop success plans to ensure customer objectives are achieved.
Build strong, long-lasting relationships and become a trusted advisor with key stakeholders and executive sponsors using our product and service offerings.
Maintain data integrity to track key metrics, specifically ROI.
Analyze your findings and make recommendations to optimize for maximum revenue while demonstrating clear business value.
Become an expert on our In-Store platform providing technical and business solutions.
Assist with product adoption and optimization to help clients maximize their investment and success.
Work seamlessly with various teams across our In-Store division.
Ensure we're delivering quality and thoughtful products to our clients through effective cross-functional collaboration.

Benefits

That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act).
DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

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