Customer Success Manager

Aria Systems•Philadelphia, PA

15h•Remote

About The Position

Aria Systems is seeking a Customer Success Manager to join our growing Customer Success organization. This role blends customer success execution with account expansion and business development responsibilities. The Customer Success Manager will work with enterprise customers to ensure successful adoption of the Aria platform while proactively identifying and driving growth opportunities across new business units, subsidiaries, and domestic and international geographies. This role carries a revenue target tied to renewals and expansion. The ideal candidate is customer-centric, curious, and commercially aware, comfortable helping customers define their monetization strategies while driving measurable business outcomes for both the customer and Aria

Requirements

3–5 years of experience in a customer-facing role (Customer Success, Account Management, or similar)
Experience working with enterprise or mid-market customers in complex, multi-stakeholder environments
Experience carrying and consistently achieving a quota
Proven ability to identify, develop, and close expansion opportunities within existing accounts
Strong communication, presentation, and relationship-building skills
Comfort leading strategic conversations via web conferencing and in-person meetings
Experience with CRM and Customer Success tools
Ability to manage priorities independently in a fast-paced environment

Nice To Haves

Experience with subscriptions, usage-based pricing, payments, or e-commerce strongly preferred

Responsibilities

Act as a proactive, consultative partner aligned to customer use cases, desired outcomes, and strategic priorities
Guide customers through Aria’s features, products, and best practices to drive adoption, optimization, and measurable value
Plan and deliver impactful business reviews, value reviews, and success planning sessions
Translate customer goals into actionable success plans and platform adoption strategies
Own a defined book of business with responsibility for both retention and expansion revenue
Carry a quota tied to renewals, upsell, and cross-sell opportunities within existing accounts
Proactively identify, qualify, and develop expansion opportunities across new use cases, business units, subsidiaries, and geographies
Build and maintain a healthy pipeline of expansion opportunities through consistent customer engagement and strategic planning
Forecast revenue accurately and manage deal progression using CRM and internal tools
Align expansion initiatives to customer value realization, business outcomes, and long-term platform adoption
Build and maintain strong, multi-threaded relationships across customer organizations
Engage with senior stakeholders to support retention, satisfaction, and long-term partnerships
Serve as a trusted advisor to customer leadership
Nurture customer advocacy through references, case studies, and participation in customer programs
Collect, synthesize, and communicate product feedback tied to customer needs and expansion requirements
Identify and elevate feature requests that improve platform usability, scalability, and global readiness
Work cross-functionally with Product, Support, Sales, and Marketing to ensure customer success
Advocate for customers internally while balancing platform strategy and scalability
Manage multiple customer relationships while maintaining strong organization, prioritization, and follow-through
Maintain accurate account documentation, success plans, and opportunity tracking in CRM
Participate in customer events and travel to customer sites 1–2 times per year as needed