Zonda is redefining the future of housing. We are perfectly placed in the heart of the fast-growing real estate industry. We are making big bets on the future of real estate, trailblazing a 2030 vision for the industry. Here at Zonda, you'll be able to use your passion and curiosity to drive the next generation of real estate analysts, advisors, technologists, and marketers. Zonda is currently seeking a Customer Success Manager (CSM) who will be focused on our Builder/Finance segment. The CSM will be tasked with helping the company grow by maintaining strong relationships with leaders in the industry and ensuring that clients have a positive overall experience. This fast-paced position is best suited for someone who is self-directed and customer focused. Characteristics of a successful Customer Success Manager: Tech-savvy presenter: Enjoys showcasing and comfortable leading online demonstrations Strong communicator: Excellent communication and organizational skills Platform experience: Familiar with Apple products; iPad and iOS Collaborative mindset: Thrives in team environments and values collective success Fearless connector: Confident in phone, in-person, and digital communication Training enthusiast: Passionate about educating clients on tools and features Client-centric: Understands client needs and aligns them with the best solutions CRM proficient: Experienced with platforms like Salesforce and Gainsight