Gloat transforms organizations into Exponential Enterprises where AI amplifies human potential rather than replacing it. Our platform empowers employees to become Exponential Contributors by breaking work down to skills and tasks, identifying the best opportunities for AI automation and augmentation, and orchestrating intelligent collaboration between humans and AI. We deliver what AI promised: exponential productivity, growth, and transformation through Work Orchestration, Workforce Readiness, and Enterprise Optimization. Life at Gloat: Gloat is a revolutionary startup with a global workforce. We have offices in Tel Aviv, New York City and London and work with customers around the globe. We value collaboration, innovative thinking, and curiosity and we’re looking for bright, driven, and passionate people to grow with us. If you care about empowering businesses and people to reach their potential, you’re in for a fun ride. Who we’re looking for We’re looking for a Customer Success Manager (CSM), with a proven track record of successfully leading large enterprise (>25K employees) and mid-size (>5K employees) customers toward their desired outcomes. At Gloat, our CSMs are Product Experience Managers (PEMs). You will be collaborating closely with our customers, and supporting them in the deployment of Gloat’s products. In this role, you are expected to develop high-trust relationships with your customers, lead face-to-face workshops, and ensure your customers have a long-term rollout strategy of Gloat’s Talent and AI readiness solutions for their organization. You will be partnering closely with other internal Gloat teams such as Sales, Legal, Product, Engineering and Support. You will be measured on your customer’s KPI results (adoption, usage, cost saving etc), will be expected to lead quarterly business reviews, and ultimately, ensure your customers expand, renew and become referenceable! We’re looking for candidates on the East Coast (NYC preferred) who are able to travel to visit customers in North America, in addition to joining team meet ups in NYC.