Customer Success Manager (East Region)
About The Position
AvaSure is revolutionizing healthcare with cutting-edge virtual care solutions that protect patients and empower clinical teams. We’re proud of our collaborative culture where innovation thrives and every team member is valued. Want to be part of something meaningful? Apply today and help us shape the future of healthcare! Position Summary: The Customer Success Manager supports a defined customer portfolio through foundational success activities such as onboarding, retention support, value realization. This role emphasizes efficiency and consistency, leveraging standardized success plans, digital engagement strategies, and scalable processes. The role is instrumental in ensuring positive customer outcomes while strengthening engagement and adoption across assigned accounts.
Requirements
- Bachelor’s degree or equivalent professional experience
- 2–4 years in customer-facing roles, preferably within SaaS or technology environments, is required.
- Demonstrated ability to manage customer relationships and deliver results.
- Customer Relationship Management
- Success Planning and Onboarding
- Escalation Management and Issue Triage
- CRM and CS Tools (e.g., Dynamics, Salesforce, Gainsight or similar)
- Business Communication
- Organization and Multitasking
- Effective communication and interpersonal skills
- Strong organizational skills and attention to detail
- Problem-solving mindset with a customer-first approach
- Ability to manage multiple accounts and priorities efficiently
Responsibilities
- Serve as the primary point of contact for assigned customers.
- Execute success plans using automated and repeatable processes.
- Support customer onboarding, adoption, and engagement milestones.
- Monitor key success metrics and proactively surface issues.
- Provide customers with regular reporting and actionable insights to support value realization.
- Identify advocacy opportunities (e.g., case studies, references).
- Collaborate cross-functionally to resolve customer challenges.
- Contribute to key performance targets including retention, timely onboarding, and improvements in CSAT and NPS.
Benefits
- AvaSure sponsored Medical, Dental & Vision
- Safe Harbor 401K with Employer Matching up to 4%
- HSA Employer Contributions, Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans
- Flexible Time Off Plan & Paid Holidays
- Parental Leave
- Generous Tuition & Continuing Education Reimbursement available
- Employee Referral Bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
