Customer Success Manager

Crusoe • San Francisco, CA

1d • $150,000 - $170,000

About The Position

We are seeking a highly motivated and skilled Customer Success Manager with a strong background in customer engagement and a deep technical understanding of cloud computing, AI, and ML. This role is pivotal in ensuring that our clients maximize the value of our solutions, guiding them through the technical complexities and empowering them with the tools and knowledge to achieve their business and sustainability goals. This is a full-time position.

Requirements

• Educational Background: Bachelor’s degree in Business, Engineering, or a related field.
• Professional Experience: Proven experience in customer success, technical account management, or a similar role in a technology-driven environment.
• Technical Proficiency: Understanding of computing platforms, AI, and ML technologies, with the ability to communicate complex concepts in simple terms.
• Interpersonal Skills: strong interpersonal, communication, and presentation skills.
• Relationship Building: Demonstrated ability to build relationships at all levels within an organization.
• Adaptability: Comfortable working in a fast-paced environment with ambiguous and/or iterative fact-sets.

Responsibilities

• Customer Relationship Management: Develop and maintain strong customer relationships, understanding their business needs and technical requirements.
• Technical Guidance and Support: Provide technical guidance and support to customers in the implementation and optimization of our cloud-based AI and ML solutions including Kubernetes solutions.
• Performance Monitoring and Reporting: Conduct regular reviews and report on customer progress, ensuring the achievement of key performance indicators and return on investment.
• Industry and Technical Awareness: Stay up-to-date with industry trends, technical advancements, and regulatory changes to provide strategic advice to clients.
• Customer Training: Deliver training sessions and workshops to customers on the use and benefits of our products and services.
• Issue Resolution: Address and resolve customer concerns, ensuring high levels of customer satisfaction and retention.

Benefits

• Industry competitive pay
• Restricted Stock Units in a fast growing, well-funded technology company
• Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
• Employer contributions to HSA accounts
• Paid Parental Leave
• Paid life insurance, short-term and long-term disability
• Teladoc
• 401(k) with a 100% match up to 4% of salary
• Generous paid time off and holiday schedule
• Cell phone reimbursement
• Tuition reimbursement
• Subscription to the Calm app
• MetLife Legal
• Company paid commuter benefit; $300/month

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level