Customer Success Manager

DataGrail

3d • $110,000 - $140,000 • Remote

About The Position

As a Customer Success Manager at DataGrail you’ll act as a trusted advisor to DataGrail customers, empowering them to maximize the value of our platform through expert guidance, proactive support, and strategic insights. Ensure successful product adoption, drive continuous engagement, and advocate for customer needs to inform product development.

Requirements

• Experience in customer success, account management, and/or onboarding project management in a SaaS environment.
• Practical experience with data privacy tools (e.g., DataGrail) and a strong understanding of data privacy regulations (e.g., GDPR, CCPA). Ability to apply this knowledge to customer use cases.
• Strong project management and problem-solving skills, with the ability to manage multiple priorities.
• Excellent communication and relationship-building skills, with experience working with executive stakeholders.
• A data-driven mindset with the ability to track key metrics and drive continuous improvement.
• A passion for customer success, privacy, and regulatory compliance.

Responsibilities

• Own the End-to-End Customer Journey – From initial onboarding through ongoing success, ensure a seamless customer experience that delivers long-term value.
• Lead Strategic Implementations – Manage customer onboarding projects, coordinating resources, schedules, and risks to ensure timely and successful delivery.
• Drive Adoption & Value Realization – Educate customers on privacy best practices and ensure they are maximizing their use of the platform.
• Build Trusted Relationships – Act as a strategic advisor to key customer stakeholders, including executives, to drive engagement and retention.
• Proactively Identify and Solve Challenges – Monitor customer health, mitigate risks early, and implement tailored action plans.
• Collaborate Cross-Functionally – Work with Sales, Product, and Support teams to enhance the customer experience and drive expansion opportunities.
• Optimize and Scale Processes – Contribute to internal initiatives that improve customer success workflows, onboarding velocity, and overall efficiency.
• Data privacy expertise: Practical experience with data privacy tools (e.g., DataGrail) and a strong understanding of data privacy regulations (e.g., GDPR, CCPA). Ability to apply this knowledge to customer use cases.

Benefits

• All full-time regular employees are eligible for equity, health, dental & vision insurance plans, remote-first working environment, 401k savings plan, parental leave, wellness benefits, flexible time off, paid holidays, and a work from home stipend. Benefits are subject to change.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed