Customer Success Manager

REXEL • Dallas, TX

3h • Remote

About The Position

We are looking for a Customer Success Manager to join our Rexel team Remotly wihin the USA!
Summary:
The Customer Success Manager is responsible for growing and retaining Rexel’s Annual Recurring Revenue. The Customer Success Manager will use data generated from normal business operations, customer support/service engagements, and other data sets to create a picture of customer needs and what opportunities might look like. Will work closely with customers, sales, product specialists, and services to help create an engagement, conversation, and a value proposition built around what Rexel has to offer in the automation field. The Customer Success Manager will lead in person customer kick-off meetings, adoption reviews, and executive business meetings to ensure the customer is meeting their objectives.

Requirements

• 3+ years of Customer Success Manager experience
• Must have excellent interpersonal, analytical, and written/verbal communication skills
• Be a self-starter that can work both independently and in team-based environments
• Must be able to build positive working relationships with people at all organizational levels
• Must demonstrate integrity and a firm commitment to company beliefs and values
• Attention to detail and organizational skills
• Delivers exceptional customer experience
• High School or GED - Required

Nice To Haves

• Prior experience with Rockwell Automation products and services preferred
• 4 Year / Bachelor's Degree - Preferred
• Bachelor’s Degree in Business or Technical degree preferred

Responsibilities

• Build positive working relationships between Rexel and assigned customers
• Manage multiple on-going customer success engagements and develop a cadence of recurring reviews with customers
• Review progress with leadership and provide opinions on areas of opportunity
• Act as point person to the customer for Annual Recurring Revenue contracts and subscriptions
• Accurately communicate a value proposition based on the data being presented
• Communicate in-person and remotely the value delivered to customer on a periodic cadence using Business Review methodology and other means of communication/cadences
• Use data and workflow information to execute Onboarding, Adoption, Expansion, and Renewal motions relevant to each account in portfolio
• Understand basic concepts of automation regarding product lifecycles, simple migration paths, and learning to identify opportunities based a customer’s install base and support usage
• Seek new targets and opportunities from data that is provided
• Run numbers to calculate a return on investment or savings a customer might earn from engaging in a new product or service
• Other duties as assigned

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401K with Employer Match
• Paid vacation and sick time
• Paid company holidays plus flexible personal days per year
• Tuition Reimbursement
• Health & Wellness Programs
• Flexible Spending Accounts
• HSA Accounts
• Commuter Transit Benefits
• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
• Employee Discount Programs
• Professional Training & Development Programs
• Career Advancement Opportunities – We like to promote from within

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED