Customer Success

Krea • San Francisco, CA

20h • Onsite

About The Position

Krea is building next-generation AI creative tools for artists, designers, and studios. Our mission is to make AI intuitive, controllable, and genuinely useful for creative work. We believe AI is a new creative medium - one that spans text, images, video, sound, and even 3D. We’re looking for a Founding Customer Success Manager to help our customers get real value from Krea, from first onboarding to deep, long-term adoption. You’ll work closely with creative teams, guide them through workflows, and be the connective tissue between customers, product, and sales.

Requirements

• Experience in Customer Success or Account Management
• A creative background (e.g.: account manager at a creative agency, or a startup working with designers, artists, or studios)
• Strong understanding of creative workflows
• Product-focused mindset, with experience in onboarding and implementation
• Strong communication and interpersonal skills - you’re great at building and maintaining relationships
• Proactive, ownership-driven attitude and comfort working in an early-stage environment

Responsibilities

• Own post-sale customer success: onboarding, adoption, renewals, and expansion
• Help customers integrate Krea into their creative workflows and daily work
• Drive product adoption across our core customer profiles
• Communicate new feature and product updates (we ship weekly)
• Track usage and customer signals to help customers get more value
• Identify expansion opportunities and support renewals and upsells
• Share customer feedback with the product and marketing teams and help shape what we build

Benefits

• Openness to sponsoring international candidates (STEM OPT, OPT, H-1B, O-1, E-3)
• The chance to work closely with a world-class team shaping the future of AI creative tools
• High impact and ownership as a founding member of the CS function
• Competitive compensation (75th percentile of market) with meaningful equity

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed