Customer Success Manager

Lithic•New York, NY

13d•Hybrid

About The Position

Lithic creates card issuing and payment infrastructure for technology companies that just works. We help some of the world’s fastest-growing digital banks, fintech companies, and software companies process billions in transactions annually. Lithic is hiring a Customer Success Manager to help our customers build and scale card programs on the Lithic platform. You will be our customers' primary point of contact, working with key stakeholders (ranging from product managers to developers to founders and executives) on scaling, strategy, and product expansion.

Requirements

4+ years of client-facing experience, ideally in a high-growth environment
Successful track record of owning and growing accounts
Extreme problem-solving orientation
Strong communication and consultative skills
Project management skills and ability to manage multiple customers and priorities
Curiosity and eagerness to synthesize complex information
Ability to partner with P&E teams to design and implement more self-service capabilities
Payments/Fintech/Finance industry experience
Technical aptitude a plus (familiarity with SQL, data analysis, AI tools/Claude and APIs)

Responsibilities

Own the overall relationship and account strategy for a portfolio of enterprise customers
Gain a deep understanding of your customers’ business and product goals by building trust and creating meaningful relationships among key stakeholders
Identify and execute opportunities for revenue expansion with key accounts
Understanding and presenting Lithic’s product and solution set and advising customers on how to better use the product to drive their own business growth
Maintain active relationships with customers, including proactively resolving business and technical issues and serving as an internal advocate
Work cross-functionally within Lithic to continuously improve our product, customer experience, and internal processes