About The Position
Buxton by Audiense is seeking a proactive, results-driven Customer Success Manager (CSM) to help customers maximize value from our analytics and software solutions. This role is about execution, impact, and ownership, you anticipate challenges, tackle them head-on, and drive measurable outcomes. You’ll own a portfolio of customers, ensuring adoption, retention, and growth while acting as a strategic advisor. This isn’t a passive role; we need someone with a bias toward action, who thrives in fast-paced environments, solves problems with urgency, and continuously seeks improvement.
Requirements
- At least 4 years of experience in customer success or strategic account management in the SaaS Industry.
- Bias toward action - proactive, solution-oriented, and accountable.
- Strong analytical mindset - able to assess customer needs and drive meaningful improvements.
- Excellent communication skills - persuasive, strategic, and clear.
- Proficiency in Microsoft Suite (especially Excel); experience with CRMs (Salesforce preferred), experience with a customer success platform (CSPs like ChurnZero) and analytics tools are a must.
Responsibilities
- Onboarding and Adoption - Ensure customers fully onboarded and enabled to leverage Buxton’s platform to achieve business their business objectives.
- Retention & Expansion - Monitor engagement, proactively mitigate churn risks, identify and execute upsell opportunities.
- Strategic Customer Engagement - Build strong relationships with key customer stakeholders, providing insights and actionable recommendations.
- Problem Solving & Execution - Own challenges, streamline workflows, and deliver fast, tangible results.
- Cross-Functional Collaboration - Partner with Analytics, Product, and Support teams to improve the customer experience and inform product evolution.
- Commercial Mindset - Negotiate, creating renewal agreements and identifying, vetting, and closing upsell opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
