Customer Success Manager

GetAccept • New York, NY

11d • $125,000 - $165,000

About The Position

We’re looking for a Customer Success Manager to join our US team and play a critical role in onboarding, retaining, and expanding our customer base. You will be the strategic partner guiding customers throughout their entire journey - helping them adopt GetAccept, realize value quickly, and grow with the platform.

Requirements

• 3–5 years of experience in customer-facing roles within tech/SaaS
• Strong understanding of customer ecosystems—CRMs, document platforms, workflows, security, signing processes, etc.
• Technical curiosity paired with a passion for customer success
• Incredible organizational skills and the ability to manage multiple accounts effectively
• Experience in project management and guiding customers through implementation
• A proactive, strategic mindset—and the resilience needed to thrive in a fast-growing SaaS environment
• A love for teamwork, collaboration, and helping customers win
• Being a rapidly expanding SaaS-company means that we are fast-paced, always striving forward and eager to develop. To thrive and love this position, we believe that you must be persistent, have a strategic mindset and - like us - believe in teamwork!

Responsibilities

• Lead world-class onboarding experiences: Set customers up for long-term success by ensuring smooth implementation, rapid adoption, and strong early engagement.
• Drive value through ongoing guidance & ROI conversations: Conduct thoughtful quarterly business reviews that highlight performance insights, uncover opportunities, and connect GetAccept’s capabilities—especially our AI-driven workflows—to customer goals.
• Become a trusted advisor: Deeply understand customer needs, workflows, and challenges so you can guide them to measurable success with our Digital Sales Room.
• Collaborate cross-functionally: Partner with product, support, marketing, and sales teams to elevate the customer experience and help shape our roadmap.
• Own expansion opportunities: Identify growth potential within your accounts and contribute to revenue through targeted upsell and cross-sell motions. This role is quota-carrying.

Benefits

• A Strong, People-First Culture: We celebrate inclusivity, collaboration, and continuous learning. We win together and grow together.
• Category Leadership: Be part of the team defining the Digital Sales Room category and shaping how the world’s top revenue teams engage buyers.
• Global Impact: Work with customers around the world and influence how they modernize their sales processes.
• A Collaborative, High-Energy Environment: Join a group of passionate individuals who care deeply about customer outcomes.
• Career Growth & Ownership: This role gives you the opportunity to shape your path as we scale—your ideas matter, and your impact will be visible.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed