Customer Success Manager

Earnix • Boston, MA

4d • $120,000 - $160,000

About The Position

Earnix is the premier provider of mission-critical, cloud-based intelligent decisioning across pricing, rating, underwriting, and product personalization. These fully-integrated solutions provide ultra-fast ROI and are designed to transform how global insurers and banks are run by unlocking value across all facets of the business. Earnix has been innovating for insurers and banks since 2001 with customers in over 35 countries across six continents and offices in the Americas, Europe, Asia Pacific, and Israel.
We are looking to hire a Customer Success Manager who will be responsible for maintaining and expanding relationships with a portfolio of customers in the US

Requirements

• 4 + years of previous proven experience as a Customer Success Manager in a Global SaaS software organization
• CSM Experience with Enterprise customers
• Ability to work in a multicultural environment
• Knowledge and experience working in the financial services/Fintech industries – A Must
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Strong interpersonal skills, people person
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details
• Willingness to travel extensively
• Motivation, flexibility, proactiveness, ability to work independently and as a part of a team
• B.Sc. Industrial Engineering or other relevant bachelor’s or Master’s degree

Nice To Haves

• Excellent communication skills -with customers and colleagues alike
• Collaborating closely with colleagues across all company departments.
• Can do approach.
• Being resourceful and creative.

Responsibilities

• Be the customer advocate within the organization - operating as the lead point of contact for customer matters specific to your accounts. Representing the company at customer accounts and voicing customers’ needs internally
• Own shared responsibility for customer churn
• Review customer status and seek resolution for open issues (bugs, product features, requests for additional licenses, regulation changes)
• Own responsibly on invoice payments, renewals, contractual changes
• Collaborate with our sales team to achieve quotas while keeping our clients highly engaged
• Identify up-sell opportunities and communicate them to the relevant business line owner
• Facilitate and support up-sell processes
• Establish productive and close relationships with key stakeholders at customer accounts, and hold regular meetings (both onsite and remote) with customers
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Maintain all information of customer activity within the CRM platform

Benefits

• This is an incredibly impactful role in the organization.
• You will have the opportunity to work in a successful, fast-moving, mission-driven company.
• You will have autonomy and growth opportunities.
• You will collaborate with other creative and enthusiastic team members.
• Earnix has competitive benefits with an all-for-one mentality.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level