Customer Success Manager
About The Position
We’re on a mission to eliminate every software bug in the world. Companies spend over $70 billion a year on software testing…with not-so-great results. Bugs continue to wreak havoc on customers and prevent companies from achieving their goals. QA Wolf is the first QA solution that guarantees automated test coverage. We help world-class teams ship faster and more confidently and are the top rated QA solution on G2. QA Wolf is backed by top-tier venture capital and industry leaders including Scale, Inspired Capital, and founders of PayPal and AngelList. The founding leadership team brings experience from Amazon, Bridgewater, ZipDrug, and more. QA Wolf is headquartered in Seattle and is a remote-first team. We are looking for a strategic, revenue-owning Customer Success Manager (CSM) to join our team. Location: Remote in US, UK, or Canada
Requirements
- Has 3+ years of experience as a Customer Success Manager or Account Executive managing full-lifecycle relationships in a technical SaaS environment with multiple stakeholders
- Has proven success carrying a quota for renewals and/or expansions, with a strong track record of driving retention and growth
- Is skilled at engaging VP- and C-level stakeholders, particularly in Product, Engineering, and QA
- Thrives in early-stage startups where adaptability, ownership, and initiative are key
- Thinks strategically and connects product value to customer business outcomes
- Shares our values
Responsibilities
- Manage a portfolio of 20–25 customers across onboarding, adoption, renewal, and expansion
- Understand customer goals and workflows to drive outcomes and long-term value
- Serve as a trusted advisor on QA and automated testing best practices
- Create and execute success plans that clearly link product usage to business impact
- Build and maintain alignment with technical and executive stakeholders
- Identify risks early, handle objections, and manage escalations with clarity and urgency
- Collaborate with sales, product, and engineering to share feedback and improve the customer experience
- Own forecasting, renewals, and expansion opportunities across your accounts
- Deliver against targets for Net and Gross Dollar Retention (NDR/GDR)
Benefits
- 100% Medical, dental, and vision
- 28 days of personal time off (PTO)
- A remote-first culture allows you to work virtually anywhere
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
