Customer Success Manager, Amazon Vendor Services

Amazon • Seattle, WA

8d

About The Position

Shape the future of retail e-commerce by driving annual revenue growth while transforming vendor partnerships into strategic advantages for Amazon. As a Customer Success Manager, you'll directly influence the success of major retail brands, impact millions of customer experiences, and play a crucial role in revolutionizing how businesses scale on the world's largest e-commerce platform.

Join our dynamic team as a Customer Success Manager supporting strategic retail vendor partnerships at Amazon. In this role, you'll drive business growth, enhance vendor satisfaction, and improve customer experience through data-driven insights and collaborative relationship building. Working with a supportive team, you'll implement tactical plans, provide strategic guidance, and contribute to continuous improvement initiatives that create measurable impact for both vendors and customers.

Requirements

• Bachelor's degree
• Experience prioritizing and managing time effectively in dynamic environments
• Knowledge of and proficiency in Excel and SQL
• 3+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising
• Demonstrated analytical and problem-solving capabilities
• Experience with data analysis and presentation tools
• Excellent written and verbal communication skills

Nice To Haves

• Experience within e-commerce or Retail fields
• Experience with project management
• Experience with one or more analytics visualization tools (e.g., Excel, Tableau, QuickSight, MicroStrategy, PowerBI)
• Experience working with multiple groups of stakeholders
• Background in process improvement or operational excellence

Responsibilities

• Partner with vendors to develop and execute strategic business plans across marketing, merchandising, and supply chain management
• Analyze performance metrics and provide actionable recommendations to drive business growth and improve customer experience
• Build and maintain collaborative relationships while serving as the primary point of contact for vendor needs
• Guide vendors through Amazon's tools, policies, and growth opportunities while ensuring operational excellence
• Contribute to process improvements and innovation initiatives that benefit the broader organization
• Collaborate with cross-functional teams to resolve vendor inquiries and implement solutions
• Review and analyze performance data to identify growth opportunities
• Develop and present strategic recommendations to vendors
• Participate in team meetings and knowledge-sharing sessions
• Manage multiple projects while maintaining high service standards

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level