Customer Success Manager

EquipmentShare • Columbia, MO

3d • Remote

About The Position

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.
We’re hiring a Customer Success Manager at our Corporate Headquarters in Columbia, MO and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. This position is fully remote.
As a Customer Success Manager, you own the post-sale customer experience and are accountable for driving measurable customer outcomes. You act as a strategic partner to your customers—aligning T3 to their business goals, accelerating time-to-value, and ensuring adoption, retention, and growth across your portfolio.

Requirements

• 2+ years in Customer Success, Account Management, or similar customer-facing role
• Strong ability to manage a portfolio, prioritize accounts, and drive proactive engagement
• Experience working cross-functionally to solve customer problems
• Data-driven mindset with the ability to translate usage into insights and action
• Excellent communication skills with a focus on business outcomes (not just activity)

Nice To Haves

• Experience in SaaS, telematics, construction, or fleet management
• Familiarity with tools like HubSpot or similar CRM/CS platforms
• Experience building or improving CS processes, playbooks, or reporting

Responsibilities

• Own a book of business and serve as the primary point of contact post-sale
• Build and execute Customer Success Plans aligned to customer goals, use cases, and success criteria
• Drive adoption through structured engagement (onboarding, pulse checks, monthly check-ins, business reviews)
• Monitor customer health, usage, and sentiment to proactively identify risks and opportunities
• Lead value-based conversations that connect T3 capabilities to ROI, efficiency, and operational outcomes
• Partner cross-functionally (Sales, Support, Product, O&E) to resolve issues and improve the customer experience
• Act as the voice of the customer or customer advocate – surfacing product gaps, process breakdowns, and improvement opportunities
• Identify and drive expansion opportunities through increased product adoption and strategic alignment

Benefits

• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed