Customer Success Manager (Texas)

CodeHS-posted 3 days ago
$68,000 - $85,000/Yr
Full-time • Entry Level
Remote
51-100 employees
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CodeHS is looking for a Customer Success Manager to help manage school implementations and onboarding. This position is specifically to support our Texas customers. You will get a chance to work closely with educators and schools to facilitate teaching coding to students all over the world.

  • Handle questions from customers of CodeHS
  • Onboard new customers to CodeHS and learn about their needs to provide informed recommendations on using the product
  • Work with teachers and administrators on CodeHS implementation, ensuring they are successful in using the platform
  • Manage customer accounts throughout the school year by holding regular check-ins via email, phone and web video demos
  • Have a deep understanding of the CodeHS product and curriculum catalog
  • Help customers with integrations between CodeHS and school and district systems
  • Closely track and manage account data, identifying the current satisfaction of customers
  • Keep customer satisfaction high to drive retention
  • Visit local customers in person
  • Travel to visit major customers in different parts of the country
  • Communicate customer needs and pain points to the rest of the CodeHS team
  • Work with team to ensure customers renew
  • Work with school administrators and other stakeholders to improve computer science programs
  • Passionate about improving access to quality education
  • Strong written and verbal communication skills
  • Extremely organized and detail oriented
  • Interest in personally learning more about coding, prior experience a plus
  • Teaching experience or working in the educational system preferred
  • 5-7% travel - may travel to visit customers, conferences, or team meet ups
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