Customer Success Manager

Teamtailor•Chicago, IL

22d

About The Position

Let's build the future together! Teamtailor is an Employer Branding and an ATS SaaS platform used by over 12 000 companies, 200k users in 90 countries around the world 🌏. Working at Teamtailor means working at an international fast-paced tech company that offers an ideal workplace for those who want to have a real impact on the growth of an organization and are craving responsibilities. It also means having lots of fun 🥳. Building a diverse team with various backgrounds and expertise is at the core of Teamtailor since its very beginning and is truly part of its strength today! There are no typical profiles, each and every team member shares our vision and wants to be part of its success. That's why we're expanding our Customer Success department and looking for an experienced Customer Success Manager based in Chicago. Our mission is to have the most satisfied customers, and we are looking for a strong relationship-builder to join our team and take care of our USA and Canada clients 🙌🏼 Within the Customer Success department, you will find Customer Success Managers, Product Specialists, Promote Specialists, Onboarding Specialists, Data Transfer Specialists, Implementation Managers, who are located in Sweden, Finland, Spain, Colombia, Canada, the US, New Zealand and Australia 👨 👩 👧 👦.

Requirements

4+ Years of Customer Success Experience 🥷🏼
Experience in SaaS
Experience in HR or Recruiting
Experience in project leading, especially complex projects
Communication, listening, collaboration, adaptability, empathy, and negotiation skills
Engaged, creative, and solution-oriented
Have the mindset willing to learn and try new things
Ability to adapt to a fast-paced environment and rapidly changing market
Based in Chicago

Nice To Haves

Extra plus for any other language and/or API experience 🌏

Responsibilities

Implement and onboard new customers.
Help our customers unlock the full potential of Teamtailor, with everything from marketplace integrations and best practices to training opportunities.
Work as a strategic advisor & goal-oriented for our customers.
Work proactively with renewals.
Build strong relationships.🤝
Identify new business opportunities with our existing portfolio customers through expansion sales, upselling, and cross-selling. 💰
Track customers' accounts to identify churn risk and work actively to prevent that risk
Collect and analyze customers' feedback and present it internally
Together, develop and improve ways of working with customer satisfaction.