Customer Success Manager

Worksome • Denver, CO

13d • $75,000 - $95,000 • Hybrid

About The Position

As a Customer Success Manager at Worksome, you’ll play a vital role in building and nurturing strong relationships with our American and Canadian clients. You’ll be the trusted partner guiding our customers to achieve success while helping them unlock the full potential of our platform. This role is perfect for someone who thrives in a collaborative, fast-paced environment and enjoys problem-solving, relationship-building, and making a meaningful impact.
We’d like someone to join us in our Denver office at least 3 days a week to collaborate with our team!

Requirements

• 3-5 years of experience in Customer Success Management or related operations.
• Proven experience working with B2B products, ideally within HR, Contingent Workforce, People Management, or recruitment technology.
• Exceptional relationship-building and collaboration skills to win over end-users and turn them into Worksome promoters.
• A commercial mindset with the ability to manage and own client relationships end-to-end.
• Strong communication skills, with the ability to explain complex concepts to clients clearly.
• Tech-savvy, with a keen ability to quickly grasp and master the Worksome platform.
• A general understanding of how processes and workflows connect within businesses and across teams.
• Proficient in - or the quick ability to learn - Notion, Salesforce, LookerStudio, Jira.

Responsibilities

• Managing a portfolio of key clients and becoming their trusted point of contact.
• Taking responsibility for the overall health of the relationship between Worksome and the customer.
• Communicating account health and key activities within the Customer Success organization and to leadership.
• Building and maintaining strong relationships with key customer stakeholders.
• Facilitating smooth client onboarding, adoption strategies, and steady-state activities to ensure productive relationships.
• Working with customers to clearly define success metrics and holding accountability for their measurement, tracking, and delivery.
• Acting as our in-house product ambassador for customers, including hands-on activation, configuration, training, and gap analysis, to enhance workflows and continuously demonstrate Worksome’s value.
• Proactively identifying customers who aren’t maximizing their opportunity with Worksome and creating action plans to help them succeed.
• Managing SLA commitments, metrics, and key contractual obligations.
• Coordinating the involvement of internal Worksome stakeholders to meet platform performance objectives, customer expectations, and agreed-upon timelines.
• Facilitating regular meetings and QBRs with customers.
• Maintaining and updating account management documentation.
• Gaining deep customer insights that can translate into case studies, stories, and repeatable deliveries.
• Helping customers articulate and prioritize product feedback to provide key insights to Worksome’s Product and Engineering teams.
• Supporting Worksome’s sales team with prospect demos, presentations, and the Sales-to-Customer Success handoff.
• Reviewing product release notes, training, and assets to maintain continuous platform proficiency.
• Communicating new product features and relevant compliance updates through sessions, newsletters, and other channels.
• Innovating within the Customer Success function by leveraging new tools, creating efficient processes, and experimenting with AI to deliver the best experiences for clients and freelancers alike.

Benefits

• Base salary: $75,000 – $95,000
• Meaningful equity stake commensurate with a senior leadership role
• 70% coverage for medical plans across all tiers, and 75% coverage for vision and dental plans, with the option of an HSA account
• Life insurance
• 401(k), Worksome contributes 100% of the first 4%
• 30 days of paid vacation
• Paid sick leave
• A role where your decisions will have direct commercial and operational impact
• An opportunity to help define the future of global workforce solutions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees