Customer Success Manager
About The Position
As our first Customer Success Manager, you will own the post-sales relationship for our growing base of AI customers. You'll work directly with ML engineers, research teams, and infrastructure leads at companies pushing the frontier of model training, helping them realize the full value of our platform: faster training cycles, better model performance, and meaningfully reduced compute costs. This role sits at the intersection of technical depth, strategic account management, and customer advocacy. You'll be a key voice in shaping how DatologyAI scales its customer-facing function as we move from early traction to repeatable growth.
Requirements
- 4+ years in Customer Success, Technical Account Management, or a related post-sale function (ideally data infrastructure or AI/ML company)
- Proven experience managing highly technical enterprise customers. You can hold a substantive conversation with ML engineers and data scientists about model training, data pipelines, and infrastructure tradeoffs
- A track record of building CS programs from the ground up
- Strong commercial instincts: you think about retention, expansion, and NRR
- Excellent communication skills. You can translate technical complexity for executive audiences and business value for engineering teams
- Comfort operating in ambiguity and moving quickly in a small, high-ownership environment
Nice To Haves
- Prior experience as an early CS hire at an early-stage company
- Familiarity with the enterprise AI/ML landscape
Responsibilities
- Own onboarding, adoption, and expansion for a portfolio of enterprise accounts, ensuring customers achieve measurable outcomes with DatologyAI's platform (training speed, model quality, compute savings)
- Build and operationalize the CS function from scratch: playbooks, health scoring frameworks, QBR cadences, and escalation processes
- Serve as the primary relationship owner and project lead post-sale, orchestrating onboarding timelines, technical implementation milestones, and cross-functional coordination across Sales, Research, and Engineering to get customers to value quickly
- Translate complex customer feedback into actionable product insights, serving as a direct line between customers and our technical teams
- Identify expansion opportunities within existing accounts and collaborate with Sales on upsell and renewal motions
- Monitor customer health signals proactively and develop strategies to drive retention and reduce churn risk
- Represent DatologyAI at customer onsite meetings, technical reviews, and strategic business reviews
Benefits
- 100% covered health benefits (medical, vision, and dental).
- 401(k) plan with a generous 4% company match.
- Unlimited PTO policy
- Annual $2,000 wellness stipend.
- Annual $1,000 learning and development stipend.
- Daily lunches and snacks are provided in our office!
- Relocation assistance for employees moving to the Bay Area.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
