Customer Success Manager

Coverall•Camp Hill, PA

1d•$50,000 - $50,000•Onsite

About The Position

Coverall is seeking a motivated and self-driven individual to join their team as a Customer Success Manager in Camp Hill, PA. The role involves ongoing communication with established customers, as well as training and developing local franchisees. The company is an international leader in the janitorial services industry, a leading Franchisor in Commercial Cleaning Services for over 35 years, and has been named a top Entrepreneur Franchise 500 company. Coverall emphasizes supporting small business owners through its franchisee model and experiences exceptional growth year over year. The position offers a competitive base salary, annual raises, allowances, commission opportunities, industry-leading training, work-life balance, a fun office culture, comprehensive benefits, and career advancement opportunities.

Requirements

Exceptional written and verbal communication skills
Strong training skills
Exceptional problem solving and time management abilities
Proficiency with Microsoft Office Suite and Outlook
Must be able to lift 50-75 pounds
Valid driver's license and reliable transportation

Nice To Haves

Account management preferred

Responsibilities

Ongoing communication to our existing customers, and documentation of calls
New customer set-up
Field and classroom training to our new and existing franchise base
Providing quotes to customers for additional services
Periodically loading equipment onto trucks

Benefits

Competitive base salary
Annual raise program
Fuel / cell phone allowance
Commission incentive program (approximately $3-$5k annually)
Industry leading training
Work-life balance
Fun office culture
Top notch company paid benefits including medical, dental, vision, and matching 401k
Career advancement opportunities - we love to promote from within!
Paid holidays as well as paid personal/sick/vacation time
Annual Tropical Trip for Top Performers!