Customer Success Manager

Arkatechture-posted 2 days ago

$70,000 - $90,000/Yr

Full-time • Mid Level

Remote • Portland, ME

51-100 employees

Resume

Match Score

Upload and Match ResumeTrack Jobs with Teal

Arkatechture is seeking a Customer Success Manager to join our Customer Success team while driving long-term customer value and growth across our Arkalytics client base. In this role, you will own strategic account health, and build strong executive relationships with customers to drive adoption, retention, and expansion outcomes. You will guide customers through business reviews, align solutions to their strategic goals, and collaborate cross-functionally to ensure customer success across Support Services, Engineering, and Product. The ideal candidate combines customer-centric leadership and a passion for helping customers achieve measurable outcomes through data and analytics.

Drive Customer Success outcomes by owning, managing and growing our Arkalytics accounts
Develop executive-level understanding of accounts through quarterly business reviews
Expand our revenue in accounts through management of renewals and up-sell opportunities
Maintain high customer renewal rates
Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
Work closely and cross-functionally to develop programs and solutions that establish, expand, and deepen customer relationships
Remediate any customer issues immediately, escalate on time to the Head of Support Services, CTO, or CRO as required
Understand the ongoing and future project needs of the customer by discussing strategic initiatives as well as having a firm grasp on all tickets in their queue
Monitor the Community Forum for any constructive feedback and takeaways
Establish customer service best practices and processes
Additional responsibilities as assigned

Bachelor's Degree in a relevant field or 4-6 years of experience in a similar role
Experience within Customer Success, Services, or a similar role
Strong focus on learning and understanding the goals and strategies of customers
Entrepreneurial, self-sufficient, and self-driven
Comfort making decisions under uncertainty
Strong empathy for customers and passion to achieve revenue expansion and growth
Analytical and process-oriented mindset
Enthusiastic, learner, mentor and driven with a positive attitude
Excellent communication and presentation skills – and a commitment to maintain good internal and external relationships
Passionate about building a business that transforms Credit Union analytics
Excellent communication and interpersonal skills, both written and oral
Critical thinking and problem solving skills
Ability to multitask, organize, and prioritize work and conflicting priorities
Experience working with visualization tools such as Tableau or PowerBI

Experience with Jira/Confluence (experience with Jira Service Desk is a plus)
Experience working with financial institutions such as Credit unions, Banks

A flexible remote work policy with optional access to our Portland, Maine office
A 4-day workweek after 3 years of service
Generous paid time off, including 11 holidays
Medical, disability, life insurance, and optional dental/vision
401(k) retirement plan with company match
Training & certification reimbursement
Milestone recognition programs, annual PTO increases, and more

Track Jobs with Teal

Job Search Resources

•

Resume Builder

•

Customer Success Manager Resume Examples

•

Customer Success Manager Cover Letter Examples

Customer Success Manager

Job Search Resources

Tools

Career Hubs

Guides

Company