Customer Success Manager

Teads • New York, NY

4d • $70,000 - $90,000 • Hybrid

About The Position

Teads is the omnichannel outcomes platform for the open internet, driving full-funnel results for marketers across premium media. With a focus on meaningful business outcomes for branding and performance objectives, the combined company ensures value is driven with every media dollar by leveraging predictive AI technology to connect quality media, beautiful brand creative, and context-driven addressability and measurement. One of the most scaled advertising platforms on the open internet, Teads is directly partnered with more than 10,000 publishers and 20,000 advertisers globally. The company is headquartered in New York, with a global team of nearly 1,800 people in 30+ countries.
For more information, visit www.teads.com.
We are seeking a Customer Success Manager to play a key role on our US Performance Strategy Team. The Performance Strategy team owns client onboarding and focuses on maximizing account growth.The Customer Success Manager will serve as a primary point of contact for existing and new clients across the US that are seeking to utilize our global network to grow their business, with emphasis on performance buyers in various verticals.
As a Customer Success Manager you will serve both as an expert in our platforms, and as a specialist on conversion-oriented content marketing. You will use these skills to assist key clients build their native advertising strategy, and co-op with them to succeed and grow. We’re looking for someone who is resourceful, bright, curious, proactive, a go-getter, works well independently and as part of a team, and who will be passionate about what she or he does.

Requirements

• 2-5 years experience in planning or managing digital media with emphasis on mid-lower funnel performance activity. Experience in native platforms is a plus. Experience with managing campaigns for small to medium enterprises is a plus.
• Ability to execute efficiently and effectively in a fast-paced technological environment
• Analytical and data driven with ability to monitor and identify trends in performance
• Ability to execute efficiently and effectively in a fast-paced technological environment
• Effective time-management skills
• Excellent written and verbal communication skills
• Strong presentation skills
• Strong knowledge of Microsoft applications, especially Excel and PowerPoint
• You connect with our values: Relentless Customer Focus: You put customers at the heart of everything, building strong relationships, understanding customers needs, and making decisions that keep their perspective front and center.
• Act Today, Not Tomorrow: You make smart decisions quickly, prioritize action over perfection, and keep things moving forward, even when things aren’t 100% clear.
• Obsess About Outcomes: You’re outcome-driven, take ownership of your results, and work through challenges to deliver what really matters.
• Evolve Through Change: You’re adaptable, curious, and see change as a chance to learn and improve. You evolve your skills to keep up and push ahead.
• Human-driven, Powered by AI: While we use AI to drive performance, it’s our people who make the real difference. You bring empathy, collaboration, and a love of learning to everything you do.

Responsibilities

• Onboard, enable and grow clients of all marketer types within the performance landscape (Direct Response and Small/Medium Enterprise)
• Execute launch planning, proactive optimization recommendations/insights, building and conducting tests to meet client KPIs
• Define best practices in order to maximize client performance and account growth
• Identify high potential accounts, grow their revenue and once they reach a strategic investment level, we pass it to the Strategic Account team to further grow and deepen the relationship

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed