Customer Success Manager

Ensora Health • Central, ID

31d

About The Position

As a Customer Success Manager, you will serve as a trusted advisor to high-value customers, shaping success strategies that drive adoption, maximize value realization, and ensure long-term retention. You’ll mentor team members, contribute to process improvements, and identify growth opportunities through proactive engagement. This role is ideal for someone passionate about building strong relationships and delivering exceptional customer experiences.

Requirements

• Bachelor’s degree in a relevant field or equivalent experience.
• 5+ years of experience in customer success or a related role.
• Strong knowledge of CRM systems and customer engagement best practices.
• Proven ability to troubleshoot and resolve customer issues effectively.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Adaptability to learn and apply new technologies quickly.
• Willingness to travel as needed.

Responsibilities

• Build strong partnerships with customers by understanding their goals and challenges, offering tailored solutions that align with their needs.
• Collaborate with cross-functional teams to deliver seamless customer experiences.
• Provide timely support and resolve inquiries to ensure customer satisfaction.
• Design and implement strategies that promote adoption and renewal.
• Stay ahead of industry trends and advancements to bring innovative ideas to customers.
• Ensure compliance with company policies and standards.
• Support team targets, including renewals and retention metrics.
• Mentor junior colleagues and review customer strategies to strengthen team capabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level