Copy of Customer Success Manager [028977]

Playtech•New York, NY

53d•$90,000

About The Position

Playtech is seeking a US iGaming Customer Success Manager to join our Operation Team in the US. This position is open to candidates based in New Jersey, Pennsylvania, or New York (Tri-State area). The Customer Success Manager will work with the CSM team. You will support CSM team with a deep knowledge of the customers’ business model and product offering and develop strategies and plans to ensure that customers optimize Playtech products. The Customer Success Manager will also establish and maintain close relationships with various departments across the global Playtech organization.

Requirements

Proven experience as a Business Analyst or similar in a related role
Strong analytical, problem-solving, and critical thinking skills
Excellent communication skills and interpersonal abilities
Proficiency in requirement-gathering techniques, creating reports, and documentation.
Ability to collaborate effectively with cross-functional teams.
Knowledge of relevant tools such as JIRA, Confluence, and Proficient in Microsoft Office
BA in Business Administration or equivalent (BSc also acceptable)
Must be knowledgeable and capable of working in a global organization.
3+ Years US iGaming industry
This position may require travel (estimated travel <10%)

Responsibilities

Possess knowledge of US iGaming industry landscape and competitors’ products and developments, as well as regulatory frameworks and compliance
Support with day-to-day business operations to ensure PT content is released on schedule.
Gather, review, and analyze iGaming business and industry data, including KPI’s, billing, promotion, and other key metrics using data analytics tools.
Produce reports/slides to summarize the business performance.
Maintain documentation regarding various projects, process flows, and operations.
Serve as a liaison between business and other project stakeholders.
Present findings, recommendations, and project updates to various audiences.