Customer Success Manager
About The Position
As a Customer Success Manager (CSM) at Dagster Labs, you will own the post-sale customer experience for a portfolio of high-value accounts , ensuring customers achieve meaningful business outcomes on the platform. This role is part of a high-touch, account-based Customer Success model : You will partner closely with an Account Executive (AE) who owns commercial outcomes (renewals, expansion, business alignment) You will own activation, adoption, value realization, and goal attainment —creating the conditions for successful commercial relationships This is a quota-carrying role, and variable compensation depends on the ability to retain and grow the account value of your assigned portfolio of customers At Dagster, Customer Success is not reactive support—it is a proactive, outcome-driven function grounded in delivering value in every interaction (Knowledge, Empowerment, Gain).
Requirements
- 4–7 years experience in Customer Success, Account Management, or similar roles in SaaS
- Experience managing mid-market and enterprise accounts
- Proven ability to: drive adoption and customer outcomes influence stakeholders across technical and business personas
- Strong analytical skills; able to translate usage and outcomes into business value
- Excellent communication skills (written + verbal), including executive-level communication
- Ability to operate independently and prioritize across competing demands
- Strong conceptual understanding of technical products (data, dev tools, or infrastructure preferred)
Nice To Haves
- Experience in data engineering, data platforms, or developer tooling ecosystems
- Experience working in CS + AE partnership models
- Experience building or improving Customer Success processes
- Familiarity with: dbt, Airflow, or orchestration tools cloud platforms (AWS/GCP/Azure)
- Track record of supporting expansions or renewals in complex accounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
