HockeyStack-posted 2 days ago
$120,000 - $200,000/Yr
Full-time • Mid Level
Hybrid • New York, NY
51-100 employees

HockeyStack is an Applied AI company on a mission to automate sales, marketing, and customer success for B2B companies. We build the most complete and accurate picture of the B2B buyer by integrating with every tool your team uses, partnering with third-party data providers, and deploying custom AI research agents. We use this data to power applications that automate high-value, high-complexity workflows across the go-to-market and revenue teams. Our core products include: Marketing Intelligence – instantly answers questions like “What led to that sudden drop in pipeline?” Account Intelligence – surfaces next-best actions to help reps move target accounts toward conversion Since launching in January 2023, we’ve come through Y Combinator, raised a $26M Series A led by Bessemer. We’re growing 3× year-over-year, have hit multimillion ARR, and process over 60 TB of GTM data monthly. Based at our San Francisco HQ, we operate fully in-person, move fast and hire people who are ready to win. 🚀 Your Mission We are looking for a Customer Success Manager who is passionate about helping customers unlock the full value of HockeyStack. In this role, you will be the strategic partner to our customers—guiding them through onboarding, driving product adoption, and helping them translate data-driven insights into business impact. You’ll ensure our customers realize fast time-to-value, renew with confidence, and grow with us over time.

  • Own the full customer lifecycle—onboarding, activation, adoption, growth. You’re not just managing accounts; you’re driving impact and ensuring every customer realizes the full power of HockeyStack.
  • Define and execute value roadmaps for every account. Minimize time-to-value, accelerate adoption, and tie every milestone to measurable ROI.
  • Operate as a strategic partner across marketing, sales, and revenue teams. You’ll bring clarity where there’s confusion, action where there’s delay, and results where others fail.
  • Proactively surface insights and opportunities to help customers expand their use of the platform—and their investment in it.
  • Track, measure, and prove ROI relentlessly. You’ll equip champions with the evidence they need to justify every dollar and unlock more budget.
  • Move seamlessly across Enterprise, Mid-Market, and SMB segments—bringing precision to high-touch and scale to low-touch, with zero drop in quality.
  • Work cross-functionally to eliminate friction and solve hard problems fast. You’ll chase blockers across the company and refuse to let customer value stall.
  • Act as the voice of the customer—filtering signal from noise and helping shape the future of the product with firsthand insights from the field.
  • Ownership-first mindset — you take initiative, move fast, and figure things out
  • Thrive in early-stage, high-urgency environments where speed and impact matter
  • Curious, self-aware, and feedback-driven — you bring energy, not ego
  • See this role as a defining chapter — not a stepping stone or side quest
  • 3–6 years of experience in a Customer Success, Account Management, or Consulting role at a B2B SaaS company
  • Proven ability to manage a portfolio of customers and deliver results across onboarding, adoption, and expansion
  • Experience with value-based selling and communicating ROI to executive stakeholders
  • Strong understanding of GTM functions and familiarity with revenue and marketing data
  • Comfortable with both high-touch and tech-touch motions across customer segments
  • Ability to work cross-functionally and drive alignment around customer outcomes
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