Partnerships Associate, Customer Success Manager
About The Position
Level All is looking for a driven, mission-focused Customer Success Manager to join our Sales and Partnerships team. You will own the post-sale relationship with our school partners, from onboarding through ongoing engagement, working directly with school leaders and counselors to drive student participation and partner satisfaction. You will report to sales leadership and play a critical role in Level All's growth. This is a temporary three-month position with strong potential to become full-time. We are hiring now to support our current partner onboarding season, so the ability to start quickly is a plus.
Requirements
- An organized self-starter who can work independently as well as collaboratively with a team.
- Great attention to detail and time management skills.
- Excellent verbal and written communication skills.
- Outstanding interpersonal skills and ability to build lasting relationships with school counselors and school leadership.
- Proven flexibility to learn and work with new technology and systems.
- Passion for improving outcomes for high school students through education.
- Bachelor’s degree or equivalent experience.
- Ability to travel to schools for onboarding meetings, general touch points, and professional development support.
Nice To Haves
- Work in education or an education-related organization as a high school educator, high school counselor, or college access counselor a plus, but not required.
Responsibilities
- Manage the complete school partner relationship from onboarding through ongoing touchpoints via email, phone, and onsite visits driving strong partner satisfaction.
- Serve as the primary point of contact for superintendents, principals, counselors, and other leaders at partner organizations.
- Identify opportunities to expand usage and deepen engagement within existing partner schools.
- Gather and relay product feedback from partners to inform platform improvements.
- Support the team in refining processes and systems that serve our school partners.
- Develop and track annual partner goals aligned with Level All's mission and strategic plan, including analyzing student and family participation data.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
11-50 employees
