Customer Success Manager Mobility Customer Services Central US
About The Position
Siemens Mobility is seeking to fill a Customer Success Manager for the Central US and Western Canada region. In this role, you will establish and maintain a group of customers to ensure satisfaction and growth within the Siemens Mobility, Customer Services organization. If you initiate and maintain positive relationships at all levels with your customer organizations and use a consultative process to build opportunities and growth this could be your next role. We operate daily with a growth mindset - that's why Siemens consistently ranks on the Fortune World's Most Admired Companies list. This position will be ideally located in one of the following cities: Sacramento, CA; Salt Lake City, UT; Dallas, Houston, Austin, TX; Denver, CO or Phoenix, AZ as travel will be in the Central US and Western Canada.
Requirements
- Bachelor's degree or 7+ years of customer facing business experience. In lieu of Bachelor's degree, a combination of education and relevant work experience will be considered
- Minimum 3 years of customer facing business experience strongly preferred in the transportation, manufacturing or heavy equipment industries including work with government entities
- Ability to understand complex industrial/mechanical products
- Proficiency with Microsoft suite of programs (Word, Excel, Power Point)
- Strongly demonstrated verbal and written communication skills along with organizational skills
- Must have the ability to travel 60% primarily Central US and Western Canada. Some overseas travel may be required
Nice To Haves
- Bachelor's degree with knowledge of large government or municipal contracting with working knowledge of CRM tools (ex. Dynamics). Experience in the Rail industry or heavy equipment manufacturing is a plus. As this position will support the Central US and Western Canada candidates should be based in the Central US
Responsibilities
- Collaborating with teams and individuals in the Siemens organization to plan how we can increase curiosity about our solutions among our customers, responding expediently and expertly to customer inquiries while you manage your commitments in an organized way
- Develop and maintain strategic account plans for all assigned customers
- Understand the portfolio of products and services available to the customer and sell valuable solutions
- Identify new business opportunities and partner relationships
- Program planning and execution of pre-and-post sales activities
- Support multiple internal customers representing numerous product lines and businesses
- Travel to customer sites on a regular basis - up to 60%
Benefits
- Freedom and healthy work-life balance- Health, Dental, Vision Insurance, HSA/FSA, Commuter Benefits - starting Day 1!
- We believe that each member of our team is accountable for making decisions, solving problems, and taking actions that contribute to long-term impact and financial success.
- We do the right thing. We stand for green innovations and meaningful solutions with impact on customers, ecosystem partners, society, and environment.
- We are frontrunners in digitalization and building platforms. Therefore, we are hiring ambitious forward-thinkers who want to have a real impact.
- Solve the world's most significant problems - Be part of exciting and innovative projects.
- Opportunities to contribute your innovative ideas and get paid for them. Take advantage of our Tuition Reimbursement program, Mentor Programs, and your development through online learning.
- Employee perks and discounts in addition to our 401k match and generous Paid Time Off.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Computer and Electronic Product Manufacturing
Number of Employees
5,001-10,000 employees
