Customer Success Manager - REMOTE

Jobgether

3d • Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager. In this pivotal role, you will bridge the gap between customers and internal teams, shaping both customer outcomes and product direction. Your efforts will directly impact the efficiency and effectiveness of innovative supply chain operations, enhancing the adoption and satisfaction of our technology solutions. By managing customer relationships and overseeing deployment processes, you will play a significant part in realizing the value of our offerings. Your insights will guide product development while driving measurable returns for our clients. Join us in transforming the landscape of warehouse intelligence.

Requirements

• 5+ years in Program, Account, or Customer Success Management (customer-facing).
• Bachelor’s degree or equivalent experience (technical degree a plus).
• Customer-first mindset with proven ability to drive adoption, renewals, and expansions.
• Strong communication skills with the ability to engage both operational and business stakeholders.
• Familiarity with robotics, automation, or autonomous systems.
• Proficiency with Excel/Google Sheets, PowerPoint/Google Slides, Gmail, and ChatGPT.
• Ability to travel up to 30%.

Responsibilities

• Apply a compassionate, customer-centric approach to foster adoption, expansion, and growth (NRR, ARR, Upsell, Retention).
• Act as a trusted advisor, helping customers improve operational efficiency through KPIs and clearly demonstrating ROI.
• Engage new customers by developing tailored onboarding plans and workflows that set them up for long-term success.
• Lead regular operational check-ins and executive reviews to ensure alignment on value, outcomes, and strategy.
• Represent the voice of the customer internally by sharing detailed context on their business, challenges, and priorities to shape product direction.
• Manage customer issues and feature requests through to resolution.
• Continuously improve processes and mentor new Customer Success Managers.

Benefits

• Compensation package will include equity.
• Comprehensive medical, dental, vision and life insurance.
• Very flexible schedule.
• Unlimited PTO and flexible scheduling.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees