Customer Success Manager

Global Payments • Dallas, TX

304d

About The Position

The Customer Success Manager role at Global Payments involves managing a portfolio of customers within a high-touch customer base. The position requires effective customer relationship management and collaboration with the General Manager to meet targeted response times and improve customer satisfaction. The role also includes engaging with and supporting conferences and network events, driving new sales, promoting the PHS brand, and ensuring successful onboarding and implementation for new clients. Additionally, the manager will act as a product expert, maintain the Knowledge Base, and collaborate with internal product teams to provide feedback for future development.

Requirements

• Possession of, or willingness and eligibility to obtain, a Working with Children Check
• Excellent consultation and negotiation skills
• Quality driven and customer centric focused
• Education and/or Training experience with customer end-users
• 3 years+ of either Customer Success or Sales and Account Management experience
• Proven strategic advice and planning skills

Nice To Haves

• A recognised tertiary qualification in an appropriate discipline (preferably education)

Responsibilities

• Manage a portfolio of Customers across a high touch customer base
• Customer relationship management
• Work with the General Manager to ensure targeted response times and quality of responses
• Engage with and support conferences and network events promoted by PHS
• Drive new schools to PHS sales and expand the customer base
• Promote and grow the PHS brand by building customer success
• Work with internal team members for successful onboarding and implementation
• Be a product expert and maintain the Knowledge Base
• Collaborate with internal product teams and provide field feedback
• Action a strategic plan for training delivery in collaboration with the training team
• Support the Marketing team in producing case studies
• Monitor and report customer sentiment to inform service delivery
• Participate in projects aligned to expertise outside the scope of this role

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree