Customer Success Manager

Remarcable, Inc. • Omaha, NE

98d

About The Position

At Remarcable, we’re on a mission to modernize the construction industry by bringing better efficiency, visibility, and communication to electrical contractors and distributors. Our cloud-based platform streamlines purchasing and tool management, helping contractors save time and money so they can focus on building the future. We’re a fast-growing team of tech savvy contractor and distribution experts located coast to coast, with a growing hub in Omaha.

Requirements

• 3–5 years of experience in Customer Success, Account Management, or a related role (B2B SaaS experience preferred).
• Background in construction (electrical, mechanical, or general) or construction technology is a strong plus.
• Excellent communicator with strong interpersonal and problem-solving skills.
• Quick learner with technical aptitude and experience using CRM or customer success tools (Salesforce, MS Office, etc.).
• Proactive, self-motivated, and able to thrive in a collaborative environment.

Responsibilities

• Serve as the primary contact, building strong, lasting partnerships with contractors and distributors.
• Lead demos, trainings, and check-ins while keeping customers informed of new features and best practices.
• Share customer feedback with internal teams to influence product development and continuous improvement.
• Monitor account health, prevent churn, secure renewals, and identify upsell opportunities.
• Partner with Sales for smooth handoffs and work with Product to align customer needs with the roadmap.

Benefits

• Competitive salary
• Annual Bonus
• Healthcare benefits including medical, dental, vision, life insurance, STD and LTD.
• 401(k) with company match.
• 2 weeks PTO in 1st year
• An opportunity to join a fast-growing company shaping the future of construction technology
• Collaborative in-office environment in Omaha, NE

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees