Customer Success Manager

Starbridge • New York, NY

90d

About The Position

We’re hiring a Customer Success Manager to build and lead the function from the ground up. This is a hands-on, high-impact role where you’ll define processes, drive customer adoption, and ensure long-term success. You’ll work closely with the executive team, reporting directly to the Chief Product Officer, with visibility across the entire company. If you thrive in fast-moving environments, enjoy solving complex problems, and want to make a direct impact on customer delight and retention, this role is for you.

Requirements

• 3+ years in Customer Success, Account Management, or a related role in B2B SaaS.
• Experience in building systems from scratch and thriving in ambiguity.
• Comfortable building processes around, tracking, and making decisions based on customer data.
• Natural relationship builder who can drive adoption and retention.
• Able to understand and explain a data-driven SaaS platform.

Nice To Haves

• Experience in a fast-paced, quickly growing startup environment.
• Ability to solve problems creatively and effectively.

Responsibilities

• Own customer onboarding and training to achieve high adoption.
• Develop and refine training materials as you scale.
• Gather feedback, advocate for feature improvements, and work with the product team to enhance the customer experience.
• Be the frontline for customer inquiries, and continuously improve processes through automation and documentation.
• Define and track customer health metrics, proactively addressing risks and opportunities.
• Build deep relationships with customers, identify growth opportunities, and increase platform utilization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees